FAQs & Terms

By purchasing handmade products from Carly Ringenberg...

… you are acknowledging that each piece is unique and shows signs of being handmade.  Meaning no item is the exact same. Products will bear the same colors and other similarities; but may have slight variations in size, glaze application, and sculpture placement.

Care & Use

• All items are food safe, unless otherwise specified.

• Most items are dishwasher safe and microwave safe unless specified otherwise in the description.  Although hand washing is recommended.

• Gold luster items can NOT be put into the microwave.
  

Shipping

• Items will be shipped two to seven business days after you place an order.

• I currently do not ship internationally.

Returns & Exchanges

• If you are not happy with your purchase, contact me within two weeks of receiving the item and we will discuss your options.

• Item(s) must be returned undamaged, unless damage occurred during shipping (please reference the section Damaged Items).

• I do not offer exchanges due to amount of items in stock.

• The buyer is responsible for the shipping costs on returns.

Damaged Items

• Damaged items must be reported within 48 hours of delivery date in order to receive a full refund.

• If your order is delivered damaged:

1. Immediately take a photo of the damaged piece, along with the box and packaging it arrived in, and its labels.
2. Email the photos to cringenbergceramics@gmail.com
3. Keep the damaged item, box, and packaging on hand for insurance purposes.

Custom Orders & Holds

• At this time, custom orders are not available.

• All items are first come, first serve; I will not place pieces on hold or, at this time, accept orders/purchases in advance.